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Free Shipping for Customers on the Sunshine Coast

Shipping & Returns

 

Returns

Exchange Refunds

Ordering over the net can be difficult so should your swimwear be the wrong size - I am more than happy to refund or exchange.

A few tips when ordering.

Please make sure you have selected right options (e.g. size, colour and quantity) prior to completing the order.

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 14 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer (us).

Eligible for exchanges and refunds

On condition that the package(Labels, tags) of the products are intact.
- Sold out products
- Mis-delivered products
- Defective products

In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges

- Products with customer-induced damages
- Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 14 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.

In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects

 

Shipping

Shipping method : Australia Post Regular 3-5days delivery

Express Post - Next day delivery  within Australia

Covered destinations : Worldwide - Tracked Post

Shipping cost is calculated by Australia Post depending on location.

Shipping time estimate : Will be shipped within 24hours

Important : Products are to be shipped after the payment is made.